About EquipReturns
EquipReturns manages recovery logistics for company-owned IT equipment, with optional sanitization, storage, redeployment, and disposal when your team needs them.
What we do
A return kicks off automatically from your HR platform or manually from our dashboard, so nobody has to remember to start it.
The employee gets a return method that fits the situation: a QR label for a retail drop-off, a device-matched box kit shipped to their door, or a scheduled courier pickup, depending on what you choose.
We receive and verify the shipment, record its condition, and maintain the chain-of-custody history.
If selected, we complete data wiping, storage, redeployment, or certified e-waste disposal as separately priced services.
Every step is logged — who touched the device, when, and what happened to it — so if IT, finance, or an auditor asks where a specific asset is six months later, there's an actual record instead of a guess.
Why we built it this way
Most companies treat a departing employee's laptop as a shipping errand. It's also a data-security event: a device that had access to company systems is sitting outside company control. We built documented chain-of-custody tracking into every return and offer sanitization as an explicit optional service.
A standard laptop from a cooperative employee doesn't need the same handling as an executive's loaded workstation, or someone who's already gone unresponsive. That's why we offer three return methods instead of one — Standard Drop-Off for the straightforward cases, a Full-Service Box Kit when the hardware needs real protection in transit, and Doorstep Courier Pickup when speed or white-glove handling matters more than cost. You pick the method per situation instead of paying for the same experience every time.
Reverse logistics pricing is usually opaque — a quote that turns into a freight invoice once the details come in. We priced every return method as a flat, published rate instead, so you know the cost before you start a request, not after.
Some teams offboard predictably and don't mind paying per return as it happens. Others need reserved processing capacity when a wave of layoffs or a reorg hits. Our subscription option adds priority scheduling and a discount on every return, so teams operating at volume aren't paying the same way as a company doing one offboarding a quarter.
A recovered laptop still has value if it's redeployed to the next hire, or a real disposal obligation if it's not. We built storage, redeployment, and certified e-waste disposal as explicit parts of the pipeline instead of leaving you to figure out the next step once a device lands back in your hands.
Where we're headed
We're focused on making equipment recovery something you set up once and stop thinking about — not another manual process that quietly falls on whoever has the least time for it. Everything we build, from HRIS triggers to chain-of-custody logging, is aimed at that.