Terms of Service

EquipReturns provides logistics and processing services for the recovery, sanitization, storage, redeployment, and disposal of IT equipment, including:

• Return methods: Standard Drop-Off, Full-Service Box Kit, and Doorstep Courier Pickup
• Optional services: certified data wipe and cleaning, device storage, redeployment/refurbishment, and certified e-waste disposal
• Subscription plans providing guaranteed capacity and discounted rates

Current pricing is posted at equipreturns.com/pricing and may be updated from time to time; changes will not affect an order already in progress.

You must provide accurate information when creating an account or submitting a return request. You are responsible for activity that occurs under your account credentials and must notify us promptly of any unauthorized use.

As a Client, you are responsible for:

• Ensuring you have the right to direct the return, storage, wipe, or disposal of the equipment in question (e.g., that it is company-owned property, not the End User’s personal device)
• The accuracy of any HRIS or roster data used to trigger a return
• Instructing End Users on how to participate in the return process
• Any personal data of your End Users that you provide to us, and having a lawful basis to do so

If you are returning equipment as an End User:

• Follow the packaging and shipping instructions provided
• Remove personal data and files you have permission to remove before shipment where instructed to do so; we are not responsible for personal data left on a device by an End User contrary to instructions
• Provide accurate pickup/shipping information

While equipment is in transit, we provide coverage as follows:

• Additional shipping insurance: Clients may purchase optional coverage at $1.25 per $100 of declared value when booking a return. Coverage is based on the declared value entered for that return.
• Claims for loss or damage in transit must be reported within [X days] of the expected delivery date, and are subject to the applicable coverage limit above.
• We are not responsible for delays caused by carriers, customs, weather, or other events outside our reasonable control.

Where you have purchased Certified Data Wipe & Cleaning, we will perform erasure consistent with NIST SP 800-88 guidelines and provide a certificate of sanitization. This certificate is our record of the sanitization process performed; it is not a warranty against every possible method of data recovery, and Clients with heightened regulatory requirements (e.g., handling of classified, PCI, or PHI data) should confirm our process meets their specific compliance obligations before relying on it exclusively.

For devices marked for redeployment, we perform re-imaging, re-tagging, and cosmetic grading as described in our current service listing. For devices marked for certified e-waste disposal, we use recycling partners and provide a certificate of destruction/recycling. Once a device is designated for disposal, that designation is final and cannot be reversed after processing has begun.

• Per-return fees are billed per the rates in effect at the time of the request.
• Subscription plans bill the applicable monthly base fee in advance and apply the associated discount to per-return charges during that billing period. Subscriptions renew automatically each month unless cancelled.
• Cancellation: [PLACEHOLDER — define notice period, e.g., “either party may cancel a subscription with 30 days’ written notice”; specify whether fees are refundable or prorated.]
• Late or failed payments may result in suspension of the Service.

You agree not to use the Service to:

• Submit fraudulent return requests or falsify device/condition information
• Attempt to access another Client’s or End User’s data without authorization
• Interfere with or disrupt the Service’s infrastructure
• Use the Service for equipment you do not have the right to direct the disposition of

The Service, including its software, design, and content, is owned by EquipReturns or its licensors and is protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or branding except as needed to use the Service as intended.

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, EquipReturns disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that recovery rates, turnaround times, or other performance figures referenced on our website represent a guarantee for any specific engagement.

To the fullest extent permitted by law, EquipReturns’ total liability arising out of or related to the Service will not exceed the fees you paid to us in the [12 months] preceding the claim. EquipReturns will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or lost data, even if advised of the possibility of such damages.

You agree to indemnify and hold EquipReturns harmless from claims arising out of your breach of these Terms, your violation of law, or your lack of authority to direct the return, storage, wipe, or disposal of any equipment submitted through the Service.

We may suspend or terminate access to the Service for breach of these Terms, non-payment, or suspected fraudulent or unlawful use. You may stop using the Service at any time; outstanding fees remain due.

These Terms are governed by the laws of [STATE], without regard to conflict-of-law principles. Any dispute will be resolved in the state or federal courts located in [COUNTY, STATE], and you consent to jurisdiction there.

We may update these Terms from time to time. We’ll post the updated version with a new “Last updated” date, and for material changes affecting active Clients, we’ll provide additional notice (e.g., email). Continued use of the Service after changes take effect constitutes acceptance.

EquipReturns Inc.

[PLACEHOLDER — legal business address]

legal@equipreturns.com